1. Purpose
Diona The Trainer (Diona Chu, ABN 54 766 785 542) is committed to handling your personal information with care. This policy explains what information is collected, how it is used, who it is shared with, and the choices you have. It applies to anyone who interacts with this website, fills in an enquiry form, books a session, or buys an online program.
2. Definitions and interpretation
Defined terms
- "We", "us", "our" — Diona Chu trading as Diona The Trainer.
- "You", "your" — anyone who visits the website or engages with the services.
- "Personal information" — information or an opinion about an identified individual, or one who is reasonably identifiable, as defined in the Privacy Act 1988 (Cth).
- "Services" — private dog training, online programs, mentorship, breeder partnerships, virtual consultations, and any related offerings provided by Diona The Trainer.
Interpretation
Headings are for convenience only and don't affect meaning. References to laws are to the Australian law in force from time to time.
3. Collection
Information is collected directly from you when you submit an enquiry form, sign up for an online program, attend a seminar, or email us. The kinds of information typically collected include:
- Name, email address, phone number, suburb or location.
- Information about your dog (age, breed, behaviour, history) when relevant to the service.
- Business details if you are a breeder partner (kennel name, location, expected litter dates).
- Payment-related information (handled directly by your bank or payment provider — see Section 5).
- Website usage information collected automatically through cookies and analytics tools (see Section 7).
You don't have to provide any of this. If you don't, we may not be able to provide the requested service.
4. Use and disclosure of information
Personal information is used to:
- Reply to your enquiry and arrange consultations or program enrolments.
- Provide and improve the services you've signed up for.
- Send invoices, payment reminders, and program-related communication.
- Send occasional educational content or announcements (you can opt out at any time).
- Comply with legal, tax, or regulatory obligations.
Information is not sold, traded, or rented. It may be shared with third-party service providers who help operate the business — for example, email hosting, cloud storage, payment processing, or video meeting platforms. These providers handle information only to deliver the function we hire them for.
5. Data storage
Personal information is stored on secure third-party platforms (such as Google Workspace, cloud-based form tools, and Australian-hosted services where reasonable). Reasonable steps are taken to protect information from misuse, loss, unauthorised access, modification, or disclosure. Access is limited to Diona Chu and any staff or contractors directly engaged in delivering services.
Information is kept only for as long as needed to provide the service or comply with legal obligations, and then destroyed or de-identified.
6. Accessing and updating your information
You can request access to or correction of your personal information at any time by emailing happydogs@dionathetrainer.com. Reasonable requests are actioned within 30 days. There is no fee for access, though a reasonable cost may be charged for retrieving large amounts of historical data.
7. Cookies
What are cookies?
Cookies are small text files that a website can place on your device to remember preferences, measure traffic, and improve usability. Most browsers accept cookies by default but allow you to refuse or delete them.
How does Diona The Trainer use cookies?
This website uses cookies sparingly. They may be used to remember your form inputs, track aggregated visitor counts, and serve content efficiently. No advertising cookies or cross-site trackers are used.
How to control cookies
You can disable cookies in your browser settings at any time. Disabling cookies may affect how the website behaves but won't block access to its content.
8. Change in privacy policy
This policy may be updated from time to time. The "Last updated" date at the top of the page reflects the most recent revision. Material changes will be flagged on the website. Continued use of the website after a change means you accept the updated policy.
9. Complaints and further information
If you have a complaint about how your personal information has been handled, please email happydogs@dionathetrainer.com in the first instance. A response will be provided within a reasonable timeframe.
If you remain unsatisfied, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.